Contact Egodget: help with your order or your key
Email [email protected] or message us on WhatsApp at +1 (201) 277-3220. The support team answers every day from 8 am to 9 pm New York time. Send your order number and a screenshot of any error, and we help you activate, send a replacement key or, when the policy applies, refund you.
Pick the way that suits your question
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WhatsApp
Best for quick questions and help during activation. Send screenshots straight from your phone.
Open WhatsApp -
Email
Best for order questions, invoices and anything you want to keep in writing.
[email protected] -
Contact form
Write from this page. Your message goes to the same support inbox as an email.
Go to the form
Tell us what you need
A complete first message gets a complete first answer. Please include:
- Your order number, from your confirmation email
- The product you bought
- A screenshot or the exact text of any error
- Your device: the Windows version, or Mac for Office for Mac
Contact form
Fields marked * are required.
Quick answers to common requests
Key not here yet?
Keys are sent by email within 1 to 12 hours of payment. Check your spam folder, then write to us with your order number.
See my ordersActivation error?
Our free guides cover the common error codes. If a key does not activate, we send a replacement key first.
Read the guidesRefund or replacement
You get a full refund if your key was not delivered or not used, or if no replacement key works.
Refund and replacement policyCompany details
EGODGET LLC, 15442 Ventura Blvd., Ste 201-033, Sherman Oaks, CA 91403, USA. Listed in the Microsoft partner directory.
About Egodget
Questions about contacting support
When is Egodget support open?
Every day, weekends included, from 8 am to 9 pm New York time, by email at [email protected] and on WhatsApp at +1 (201) 277-3220.
How long does key delivery take?
Keys are sent by email within 1 to 12 hours after payment. If yours has not arrived after 12 hours, check your spam folder, then contact us with your order number.
What should I include in my message?
Your order number, the product you bought, a screenshot or the exact text of any error, and your Windows version or Mac. With these, we can usually answer in one reply.
What if my key does not activate?
Send us the error message. If the key shows an activation error, we send a replacement key. If no replacement works, you get a full refund.
How long does support last after I buy?
Every order includes 90 days of support by email and WhatsApp, from the day of your order.