Store ratings
Trustpilot
EGODGET LLC Microsoft Gold Partner
Facebook Whatsapp Instagram Envelope
Egodget.com logo
Cart

Refund Policy

Last updated: [01-12-2025]

This Return & Refund Policy explains how returns, exchanges, and refunds work for purchases made on egodget.com

We sell digital software licenses and product keys (for example, Microsoft Windows and Office). All products are delivered by email to the address you provide at checkout.

This policy is aligned with the return-policy settings configured in our Google Merchant Center account.

1. Countries where this policy applies

This policy applies to all orders placed on egodget.com and delivered digitally to customers in the following countries:

United Arab Emirates, Argentina, Austria, Australia, Belgium, Bahrain, Brazil, Canada, Switzerland, Chile, Colombia, Czechia, Germany, Denmark, Ecuador, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Jordan, Japan, Kenya, Kuwait, Mexico, Malaysia, Nigeria, Netherlands, Norway, New Zealand, Oman, Peru, Philippines, Poland, Puerto Rico, Portugal, Romania, Saudi Arabia, Sweden, Singapore, Slovakia, Thailand, Türkiye, Taiwan, Ukraine, United States, Uruguay, Vietnam, South Africa.

If your country is not listed here but you were still able to complete a purchase, this policy applies unless a different return condition is specifically stated on the product page.

2. Standard return window (90 days)

We provide a 90-day money-back guarantee as our standard return window.

  • You may request a refund within 90 calendar days from the date your order was delivered to your email inbox.

  • After 90 days, we normally cannot offer a refund or exchange, unless required by applicable law.

This 90-day return window is the same as the 90-day “Return window” configured in our Google Merchant Center settings.

3. When returns and refunds are accepted

We accept returns (refunds) for both defective and non-defective products, under the conditions below:

3.1 Change of mind / buyer’s remorse (non-defective)

You may request a refund if:

  • You purchased the wrong product or no longer need it.

  • The product key has not been used, redeemed, or activated.

  • You contact us within 90 days from delivery.

3.2 Wrong item delivered

You may request a refund or exchange if:

  • You received a different product key than the one listed in your order, and

  • You contact us within 90 days of delivery.

3.3 Defective or non-working product key

 You may request a refund or exchange if the product key cannot be activated or is reported as invalid. To process this, we require a screenshot of the error message. As an authorized Microsoft Partner, we reserve the right to verify the activation status of the key with Microsoft’s partner tools. If the key is confirmed defective and a replacement cannot be provided, a full refund will be issued.

4. When returns are not accepted

Because software keys are digital and sensitive, we cannot accept returns or provide refunds when:

  • The product key has already been used, redeemed, or activated, and we confirm the key is valid.

  • More than 90 days have passed since delivery and no legal requirement obliges us to refund.

  • The product is clearly marked as “Final sale”, “Non-returnable” or similar on the product page.

  • We detect abuse of our refund policy, fraud, or chargeback abuse.

5. Product condition (New only)

In our Google Merchant Center settings, all products are listed with Product condition: New only.

For digital goods, “new” means:

  • The product key has never been used or activated, and

  • It has not been resold, shared, or transferred to another account.

We do not accept returns for keys that are already activated, except where the key is clearly defective and we confirm the problem.

6. Exchanges

We accept exchanges, in line with our GMC setting “Accept exchanges”:

  • If you purchased the wrong edition or version and the key is unused/unactivated, we can exchange it for a different product (you may need to pay or receive the price difference).

  • If your key is defective, we will first attempt to replace it with a working key. If we cannot provide a working replacement, you may choose a refund instead.

7. How to request a return, exchange, or refund

To start a return, exchange, or refund request, please contact us within the 90-day window using one of these channels:

Please include:

  1. Your full name

  2. Order number

  3. The product name and key (you may partially mask the key)

  4. A screenshot of the activation error (for defective key cases)

  5. A short description of the reason for your request (change of mind, wrong product, defective, etc.)

We may ask for additional information to verify the request and protect against fraud.

8. Return method & fees

Because our products are delivered digitally, no physical item needs to be returned.

  • Return method (how we handle returns):
    All returns and exchanges are processed through our own support system (“in store”) via email and WhatsApp. You do not need to ship anything or visit a physical store.

  • Shipping for returns:
    There is no shipping required for returns of digital keys, and therefore no shipping cost for you.

  • Restocking fees:
    We do not charge any restocking fee. This matches our GMC setting “Restocking fees: No cost.”

9. Refund processing time

Once your return or exchange is approved:

  • We aim to process and issue the refund within 1 business day, in line with our GMC setting “Refund processing time: 1 day.”

  • Refunds are issued back to the original payment method used at checkout.

  • Your bank, card issuer, or payment provider may require additional time to post the funds to your account. This part is outside our control.

10. Order cancellations

  • Before delivery of the key:
    If you want to cancel your order before we send the product key, contact us as soon as possible. We will cancel and issue a full refund.

  • After delivery but before activation:
    You may still request cancellation and a refund within 90 days as long as the key has not been activated.

  • After activation:
    Once the key has been activated, cancellations and refunds are only possible in cases where the key is defective and we cannot provide a working replacement.

11. Abuse & fraud

We reserve the right to refuse returns, exchanges, or refunds if we believe there is:

  • Fraud or payment misuse

  • Repeated abusive refund patterns

  • Resale or sharing of keys in violation of our Terms of Service.

12. Contact

If you have any questions about this policy or need help with an order, please contact us:

Egodget
Email: contact@egodget.com
WhatsApp: via the “Ask EGODGET!” widget on our site
Address: 15442 VENTURA BLVD., STE 201-033, SHERMAN OAKS, CALIFORNIA, 91403, USA